FAQ

FREQUENTLY ASKED QUESTIONS

How can I contact you?

You can contact us at this link and we will be happy to assist you!

When will my coffee be roasted?

We roast every Tuesday and Thursday. You'll receive the freshest roast.

When will my order arrive?

Estimated delivery time 24/48 hours, international shipments 48/96 hours. Orders placed before 12:00 PM are considered the current day, and orders placed after 12:00 PM are considered the next day.

Subscriptions will be sent the first week of the month.

If you need more information you will find it on our Shipping page.

Do you have a physical store?

Yes! We currently have two locations in Barcelona. At both locations, you can enjoy our coffees and purchase bags of coffee and accessories. One of them is our roastery. On y Va Roaster, where you can see how we roast every Tuesday and Thursday. Here are our addresses:

ON Y VA ROASTER Carrer Cornet i Mas, 9-11 08017 Barcelona

ON Y VA COFFEE Carrer de la Ciutat de Balaguer, 45 08022 Barcelona

You can check the schedules here .

Do you want to know my opinion on the coffee I received?

Always! We love your feedback. You can leave your review of our online store within each product listing, depending on the product you purchased. You can also email us at info@onyvacoffee.com. We'd love to receive your comments and suggestions, or answer your questions.

Which roast should I choose?

To fully enjoy the full range of flavors in each coffee, we recommend choosing a roast profile that suits your coffee maker. An espresso roast is ideal for espresso machines and Italian coffee makers (moka pots). A filter roast is ideal for drip, immersion, or cold brew coffee makers (V60, AeroPress, French press, Chemex, etc.).

Which grind to choose?

We've made it easy for you in our online store . You can choose whole bean coffee or ground coffee for your machine: Espresso, Italian Moka, V60, Aeropress, French press, or Moccamaster.

You can always choose whole bean coffee if you have a grinder at home. Freshly ground is always best, but make sure you grind it with a burr, not a knife.

How does the coffee subscription work?

Every month, you'll receive our best coffees. First, you choose the coffee roast, whether espresso or filter, then you choose whether you want whole bean or ground coffee (and the grind type).

We've answered all your questions about the coffee subscription here .

What is your return and shipping policy?

Please see our return policy here and our shipping policy here .